FREQUENTLY ASKED QUESTIONS

 

Q - I want to edit and produce my own film, but need a quality capture. What do you suggest?

A - The best way would be to have the original Mini-DV virgin master that the film is captured on. We can however put the capture onto a VHS tape or DVD-RW should you not have the capability of firewiring the video into your computer via a Mini DV camcorder. Another option is to have the capture saved as a Windows AVI file.

 

Q - Techology changes so quickly, what assurances do I have that in 2 months after I have my tapes/films converted that I won't have to convert again?

A - DVD-R is compatible with 98% of DVD players produced since 2001. That is the most common medium that HMC uses. It is incumbent upon the client to be aware of what formats his/her DVD player will play.

 

Q - What kind of quality should I expect i my converted product?

A - The finished product will only be as good as the source to a certain extent. We can lighten it up or improve the contrast slightly. Once this video has been converted you can expect to have no further deteroration of the video sue to the digital format. This DVD will be able to be viewed over and over again with no further degradation in quality.

 

Q - Can you put photos and slides onto a CD or DVD for viewing on my TV?

A - Yes this is possible. Due to the large 4.7 GB capacity of the DVD, it is leterally possible to put thousands of photos on a disk.

 

Q - My home movies are important to me. How can I be sure that they will not be lost?

A - We will treat your important memories as if they were our own. Every effort will be made to ensure that you receive your movies back as quickly as possible. Please see our "Preparation & Packaging"

 

Q - Are you sure that my finished DVD will play in my DVD player?

A - The DVD will play in your player. This DVD is not produced in VCD or SVCD formats which are only playable in players designated to play these formats. The DVD is produced in pure DVD format on a DVD-R disk which is readable in all DVD players.

 

Q - Will you make copies of copywrited or theatre released movies?

A - NO. We intend to be in this service for many years and will not put our reputation at risk. We are a home movie conversion service ony. We will also not reproduce any pornographic, polictcally or racially provocative material. In such instances, the media will be returned with refund minus any incurred shipping costs.

 

Q- How soon can I expect my finished DVD back?

A - We currently anticipate turnaround times of 6 to 8 weeks. It is important that you keep this in mind if you are requesting copies as gifts.